We have been chasing you for answers for 2 weeks now, and every time we were promised a call back – we never received it. You are douche canoes of the highest order. We’re so sorry and we will make sure ALL your bangles are replaced before Christmas!Īnd secondly, we’re calling out Australia Post. We know that for many of you our bangles represent something really special – and to have them arrive is such terrible condition would have been incredibly disappointing. We are SO incredibly sorry you received packages that looked the way they did. They’d been set alight – and then doused in water – so customers were receiving bangles and bags that were burnt, mouldy, smoky and waterlogged.Īfter they’d promised us they never would because it’s against their policy.Īfter we visited their Distribution Centre to try and get our burnt packages back.Īfter 4 very long and painful phone calls with everyone telling us “All damaged goods will be sent back to you.” And we triple checked our postal address.Īfter we filed case after case and spoke to senior managers who never called us back.Īnd after yet another failed phone call - we decided we'd share this story. Not sure what the hell happened at Australia Post that day!”Īustralia Post had taken it upon themselves to send the destroyed packages to our customers. The little pouches were still wet and had become moldy. “As you can see in the photo, the envelope must have somehow caught fire and then soaked. “Hi, I just received my order and strangely it has been on fire at some point.” It’s almost like the post box was set on fire and put out with water (I have a vivid imagination).” “It’s really strange – everything seems waterlogged and also smells of smoke. “In all years I've been receiving mail never has this happened! So upset!”
“As you can see, the bangle was badly damaged, and that sucks because I was so excited about it.” Women who expected stunning bangles engraved with sayings like " Be the Shiniest Fucking Unicorn in the Room" ended up with burnt scraps - and let's just say these bangles won't be farting glitter anytime soon. We emailed the 80 customers that have might have been affected and we were hit with more than 50 responses. “Uh Hi, this may sound odd, but I’ve just received my bangles in the mail – and they look like they’ve been burned?” What else could we do but wait for our bangles to be returned? Maybe this would all work out okay? We'd visited the Distribution Centre to try and pick up our burnt packages, but it was closed to the public. They still couldn’t tell us when we’d receive our burnt goods, but reassured us AGAIN that the damaged goods wouldn’t be sent to our customers. We NEEDED to know which bangles had to be resent because our customers would be waiting. We were told they’d get back to us when they knew more. “Phew” – we breathed a collective sigh of relief. Given the time of a year we knew there was a good chance they’d be Christmas presents, and no one wants to give a half burned bangle as a gift.Īustralia Post assured us that when it comes to damaged goods they are NEVER sent on to the customer, but instead they are returned to the sender instead. Our biggest concern was that our customers might receive damaged bangles. “Giving us 10 stamps doesn’t even replace a fraction of the postage costs.”Ĭompensation was the least of our worries though. “Uhhhh excuse me, but that’s completely insufficient”, Lauren told Mr.
#POSTBOX AUSTRALIA PLUS#
They wanted to give us $10 worth of stamps to replace $6,200 worth of bangles, plus $180 in postage, plus $40 in envelopes. On the first call they told us they had no record of a fire, and even if there was a fire all they could do was send us 10 stamps to replace what we’d lost. (Well, Lauren called while I listened).Īnd this is where it starts to get interesting. We needed answers – so we called Australia Post. How could we replace it all? What would this mean for our Christmas sales? Were any of the orders salvageable or were they all fried? Now I know for some bigger companies, that may not be a big deal – but for a small business like ours? That's a LOT of bangles. The day before the fire we’d sent packages to 80 customers – that’s 180 bangles - $6,200 worth. WHO sets fire to a post office box? We’d just spent an entire week sending out a TONNE of Xmas orders, so we knew this was going to hit us pretty hard. “Just wanted to let you know we attended a fire at a Post Box in Preston, and most of the contents were your bangles and packages – just thought you should know.”
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